Privacy Policy for Khefif App

Effective Date: [ September 23, 2025]

Khefif, a digital platform that connects users directly with qualified and trained cleaning workers. The App allows users to select the type of service (e.g., house cleaning, office, or institution), specify location and time, and connect with available workers.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. By using the App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the App.

This policy applies to information we collect in the App and in email, text, or other electronic messages between you and the App. It does not apply to information collected by any third party, including through any application or content that may link to or be accessible from the App.

Information We Collect

We collect information that you provide directly to us, as well as information collected automatically.

Personal Information
Contact Information: Email address and phone number (required for account creation and order confirmation).
Location Information: Address (optional, provided by you for service matching and worker connection).
We do not collect sensitive personal information such as payment details, health data, or biometric information unless explicitly required for a specific feature, in which case we will notify you.

Automatically Collected Information

When you use the App, we may automatically collect:

• Device information (e.g., device ID, model, operating system).
• Usage data (e.g., app interactions, session duration).
• Log data (e.g., IP address, access times).

Third-Party Services

We use Firebase (provided by Google LLC) for authentication, cloud messaging, and data storage (via Firestore). Firebase may collect additional data as described in Google’s Privacy Policy (available at https://policies.google.com/privacy). This may include device identifiers and usage analytics to support App functionality.

We do not integrate other third-party services that collect personal data beyond what is necessary for Firebase operations.

How We Use Your Information

We use the information we collect to:

• Create and manage your account (using email and phone for authentication via Firebase).
• Confirm and process orders (e.g., matching you with cleaning workers based on service type, location, and time).
• Communicate with you (e.g., via push notifications through Firebase Messaging for order updates or service confirmations).
• Improve the App (e.g., analyzing usage data to enhance features and performance).
• Provide customer support and respond to inquiries.
• Ensure the security and integrity of the App.
• We do not use your data for marketing purposes without your explicit consent.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• With Service Providers: We share data with Firebase (Google) as a data processor for authentication, messaging, and storage. Google processes this data on our behalf and is bound by strict confidentiality and security obligations.
• For Legal Reasons: If required by law, such as to comply with a subpoena, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not share your data with advertisers, affiliates, or other third parties for their own purposes.

Security of Your Information

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. Since we use Firebase Firestore and Authentication:

Data is encrypted in transit (using HTTPS) and at rest (via Google’s encryption standards).
Access controls are implemented to limit data access to authorized personnel only.
Firebase provides built-in security features, such as secure authentication tokens and database rules to prevent unauthorized access.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your information.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy (e.g., for active accounts and order history) or as required by law. Inactive data may be deleted after a reasonable period (e.g., 12 months of inactivity).

Your Rights and Choices

You have certain rights regarding your personal information:

• Access and Update: You can access and update your email, phone, or address via the App settings.
• Delete Your Data: To request deletion of your account and associated data, contact us at contact@khefif.net. We will process verified requests within a reasonable timeframe (typically 30 days), subject to legal obligations. Note that some data may be retained in backups or for legal reasons.
• Opt-Out: You can opt out of push notifications via your device settings. For data collection, since it’s essential for App functionality, opting out may require deleting your account.
• Do Not Sell My Personal Information: We do not sell data, but if applicable under laws like CCPA, you can submit requests via email.
• For users in the EU/EEA (under GDPR) or other regions with similar laws, you have additional rights such as data portability, objection to processing, and withdrawal of consent. Contact us to exercise these rights.

children’s Privacy

The App is not intended for children under 13 years of age (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children under 13.

If we become aware that we have collected such information, we will take steps to delete it. If you believe a child under 13 has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy in the App or via email. Your continued use of the App after changes constitutes acceptance of the updated policy.

Important Notice ‼️ Dear Valued Customers: